Affeya LTD customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Email: info@affeya.com

What information we collect, use, and why

Affeya LTD ("Affeya") collect or use the following information to provide services and goods, including delivery:

• Names and contact details

We collect or use the following information for research or archiving purposes:

• Personal information used for the purpose of research

We also collect or use the following information for research or archiving purposes:

• Health information
• Summary of Consultations with Medical Professionals

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from consumers

How long we keep information

1. Marketing records:

Type of record: Mailing lists

Retention period: 5 years after last action

Where is it stored?: UK & EU

Reason: To keep a current list of consumers who may be interested in new services and products

Method of deletion:Consumers can request permanent deletion of their details and unsubscription by email 

2. Email records:

Type of record: Email correspondence

Retention period: Archive emails after 6 months

Where is it stored?: UK & EU

Reason: To keep in contact with consumers who may be interested in new services and products

Method of deletion: Consumers can request unsubscription from our correspondence by email 

Who we share information with

Data processors

Hello Umi, S.L

This data processor does the following activities for us: Data collection and storage

Microsoft Corporation

This data processor does the following activities for us: Data Storage

Others we share personal information with

• Health care providers
• Professional or legal advisors
• Professional consultants

Consultations

Affeya facilitates consultations with licensed healthcare professionals as part of giveaways and is not liable for anything that is discussed or agreed upon during the consultation.

All healthcare professionals are independent to Affeya and not employed by Affeya. As part of our due diligence, we review and confirm that medical licenses are listed on the GMC register before we enable users to book meetings.

We will anonymously collect and store details which summarise consultations while ensuring that no personally identifiable data is included. This information will be used to improve Affeya’s ways of working and better serve consumers.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Hello Umi, S.L also known as Landbot

Category of recipient: Data Storage Provider

Country the personal information is sent to: the EU

How the transfer complies with UK data protection law: Landbot have adopted appropriate data protection safeguards in advance. of any transfers

How to raise a complaint

If you have any concerns about our use of your personal data, you can make a complaint to us at info@affeya.com.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

22 August 2024